+1 (212) 490 3426
At Gardenserenade, we offer a 180-day return policy, allowing you to request a return within 180 days of receiving your item, whether it’s used or new.
To be eligible for a return, the items must be in resalable condition, including both used and new products. Used items should be returned in their original condition, while new items should be unopened in their original packaging.
To start a return, please contact us at contact@gardenserenade.com.
Returns should be sent to the following address:
459 Columbus Ave New York, NY 10024
Please note that returns must be requested before sending the items back.
Items sent without prior authorization will not be accepted.
Returns can be sent to us by mail.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
To exchange an item, please return the original item following the above process and make a separate purchase for the new item.
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be automatically processed to your original payment method within 7 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@gardenserenade.com.
If an order is canceled due to unavailability or any other reason, the full amount will be refunded to the original payment method.
Destination for top-quality home appliances
Get in touch
Phone Number : +1 (212) 490 3426
Email : contact@gardenserenade.com
Address: 459 Columbus Ave New York, NY 10024
Mon – Fri | 09:00 am – 18:00 pm
Sat – Sun | 12:00 am – 20:00 pm
© 2024, Gardenserenade All rights reserved.